Peter Magolda and Liliana Delman mount a strong ethnographic critique of the hypocritical treatment of service workers in midwestern U.S. universities, in a recent paper entitled “Campus Custodians in the Corporate University: Castes, Crossing Borders, and Critical Consciousness.” The first section of the paper presents three rich ethnographic cases; the second half is a meditation on why universities treat service workers so badly, and on what might be done to transcend the “caste system” in higher education.
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